Frequently Asked Questions
Do you ship Australia-wide?
Do you ship Australia-wide?
Yes — free delivery Australia-wide, with every order shipped from our Australia based warehouse.
What's your return policy?
What's your return policy?
You can return most items within 30 days of receiving them (14 days for EU customers), as long as they're unused, unworn, in original packaging with tags, and you have proof of purchase. Email sales@karrera.com.au first — returns sent without approval can't be accepted.
What payment methods do you accept?
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, Shop Pay, and buy-now-pay-later via Afterpay or Zip Pay.
I'm buying for a child or beginner — where do I start?
I'm buying for a child or beginner — where do I start?
Start with our junior-sized ranges — we stock guitars, ukuleles, and drum kits sized for smaller players, so it's easier to hold and less frustrating for a first-timer.